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incorrect ACTEW water bills

How accurate was your last ACTEW water bill ?

Was your last ACTEW water bill much higher than it was for the same period last year?

Do you suspect a mistake has been made?

6 Star Hot Water and Plumbing can help you resolve your water bill problems.

There are many benefits to using electronic leak detection

Some ACTEW water bills are wrong.

ACTEW is allowed to make estimations when they cannot access your water meter. However, some inaccurate bills are not even based on estimates. The meter reader may have made a mistake with a street number or a digit may have been transposed by the meter reader. The water meter may be faulty and reading too fast.

I have been to a number of Canberra homes where the high ACTEW water bill could not possibly be the result of an accurate water meter reading. On one occasion a water bill stated that the meter reading for the end of that billing period was almost 130,000 litres more than it read 2 week later when I attended to check for a water leak

water meter inaccessible

High ACTEW water bill and water meters in Canberra that are not very accessible.

Tip

If you get a high water bill from ACTEW immediately check the numbers on the bill and the digits on the water meter yourself. Write the digits on the water meter down and if possible take a picture of the digits on the water meter. You may need this picture for evidence. With these figures you can calculate the accuracy of your bill.

How to calculate your water consumption

You can calculate your water consumption for the billing period and the period in between the meter reading and the day you received your water bill by following this simple formula

Use the number of kilo litres on the bill (KL) x 1000 ÷ by the number of days in the billing period ÷ by 24 hours ÷ by 60 minutes = litres per minute.

Then use the number of kilo litres on the meter dial on the day that you received the bill (KL) x 1000 - the number of kilo litres on the bill (KL) x 1000 = Litres used between the end of the billing period and the day you received the water bill.

Then ÷ the litres by the number of days between the end of the billing period and the day you received the water bill. Then ÷ this number by 24 hours ÷ by 60 = litres per minute

The average litre per minute usage for both periods should roughly be the same. If it is not it is likely that the bill is wrong.

What is the result if the answers are similar?

If the answers are similar it is likely that you have used a lot of water , your water meter is faulty or that you actually do have a water leak.

Call 0448 844 911 now. 6 Star Hot Water and Plumbing Canberra can help to quickly resolve your high ACTEW water bills. Our experienced plumbers can also help with Canberra water leak detection .